Q: What kind of beef do you use?
A: We use local, grass-fed beef. Our primary supplier is Foxhollow Farm. We buy whole cuts and grind all the meat ourselves to create our own proprietary blend. No trimmings. No fillers. Why? Because we don't know anyone that likes a 'crunchy' burger.
Q: (part 1) I went to an event to eat one of your burgers and you were sold out. Why didn't you bring enough food?
A: We factor in things like weather, location, promotion, other events going on, etc in order to predict what to bring. The war stories truck owners could tell about bringing food for 500 people and only selling to 30 would shock and amaze you. It may also help you understand why we have to do what's best for our bottom line and use the experience that only someone who has run a mobile business has in order to make our best educated guess. Sometimes we're right and sometimes we're wrong but that's the breaks, kid.
Q: (part 2) I went to an event to eat one of your burgers and you were sold out. Why don't you go to the grocery store and buy more meat?
A: Since a major part of our business model hinges on the quality of our beef which we custom cut and blend from whole cuts from local farms it's our policy to not sell you beef of unknown origins. This means that going to the grocery store and buying more beef is simply not an option. We like to tell people that the things that make our burgers so delicious are the same things that make them limited.
I went to an event to eat one of your burgers and it took longer than I expected. Who can I complain to about this matter?
A: We cook everything to order and you're right sometimes our line gets long. In our food truck circles we like to use an example about McDonald's. You know how you've walked into a McDonald's expecting to get a meal in 3 minutes only to find a giant group of middle school kids out for lunch on a field trip and you realize it's going to take 25 minutes? Same concept. When there are 3 people in line, we'll get you out quick but when you walk up and there are 30 - it's gonna be a few minutes if you want it done right. The reality is that sometimes you may not have time to wait for a food truck - and that's OK. Sometimes I don't either. However, you make a sacrifice of time and sometimes comfort for lower prices (check out comparable burgers at any restaurant in town that is grinding and blending their own local, grass-fed beef - we're a deal), better quality food than a drive thru and the kind of customer service that only being face to face with the owner can give. Oh, and if you would like to complain you're more than welcome to send us a Facebook message or email and we'll address your concerns. firstname.lastname@example.org
Q: Why don't you have fries?
A: We don't have a fryer on the truck and don't have any plans to in the foreseeable future. Our daily side offering is generally bags of kettle chips and we do occasionally run vegetable sides. For private events we have been known to do rosemary or duck fat roasted potatoes, cole slaw, cold salads, etc. We're pretty crafty. If you have something in mind just let us know.
Q: Why don't you sell your duck fat potatoes anymore?
A: They were too unpredictable. Sometimes we'd sell all of them and sometimes we wouldn't sell any. However, we will continue to run them periodically as a special.
Q: How do you decide what will be in your veggie burgers?
A: We try to see what is in season and make additions to our base blend accordingly. Our burgers are vegan, gluten-free and mostly allergen-free. We take 'safe eating' very seriously so if you have any concerns just let us know at the window and we will try our best to accommodate you. We almost always offer gluten-free, vegan, allergen free buns as well from Annie May's Sweet Cafe here in Louisville for an additional charge.
Q: When will your food truck be near my home, office, favorite bar, etc?
A: We keep our calendar updated frequently. As soon as something is booked it gets added. If you have suggestions for a spot we would love to hear them. Please send an email to email@example.com
Q: Why don't you do more downtown lunches?
Parking is a pain and with most people on a 30 minute lunch it's hard
to get them through the line in time. We do sometimes go down there
though, just watch our calendar on this webpage for dates.
Q: Why don't you have everything from your online menu on your daily menu?
A: Our space on the trailer is very limited. We fit as much as we can but since we use freshly ground beef and preservative-free buns our refrigerator space is limited. Our defined selection allows us to focus on making those offerings we are doing that day the best they can be.
Q: Can you cater my wedding, party, work function, etc?
A: Right now we do not have an official catering menu but all pricing starts at $10 per person which will get you our standard Grind burger, chips and a drink. Depending on what else you would like to offer we build the menu from that base amount. If you have something in mind, please send us an email and we can give you a more accurate quote.
Q: I'm having an event with 30 people. Can you come serve food?
A: Typically for events with this few people you can assume only about 1/2 will purchase food from the truck. To bring out the truck, pay people, etc. a group that small wouldn't generate enough revenue unfortunately. It doesn't mean we don't like you - we love you - we just can't for a group that small. However, while we do have a price minimum if you would be interested in having us come out for a pre-paid event, that is definitely a possibility. Please contact us at firstname.lastname@example.org for details.